Switchbacks FC Merchandise Return Policy

General Policy

We want you to love your Switchbacks gear. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of the purchase date. All items must be returned in unworn, unused, and undamaged condition, with original tags attached and a valid proof of purchase, such as a receipt. Refunds will be issued to the original form of payment. Please note that shipping charges are non-refundable.

Condition Requirements

To be eligible for a return or exchange, items must meet the following condition requirements:

Custom Jerseys are NOT returnable

Item must be unworn, unused, and unwashed

Item must be free from damage, stains, odors, and signs of wear

All original tags, packaging, and labels must be attached and intact

Item must not be altered, customized, or part of a final sale category

Items that do not meet these requirements may be returned to the sender at the customer’s expense and will not be eligible for a refund or exchange.

Online Orders or Match Jersey Pickup

Items must be picked up within 30 days. After 30 days, unclaimed items will be donated and no refunds will be issued once an item is donated.

Final Sale Items

The following items are non-returnable and considered final sale: customized jerseys, clearance and custom 1-of-1 merchandise. These items are not eligible for return or exchange under any circumstances. 

Damaged or Incorrect Items

If you receive a damaged item, a defective product, or an incorrect shipment, please contact us immediately at merch@switchbacksfc.com. We will work to resolve the issue.

In-Person Returns

Returns and exchanges can be made in person at the Switchbacks Shop, located at Weidner Field, 111 W Cimarron St, Colorado Springs, CO 80903, or at the West Merchandise Stands during home matches. Our Switchbacks Shop is open Monday-Friday from 10 am - 4 pm.